Avoid Genesis Casino

[David1978]

I would advise everybody to stay away from Genesis Casino. I deposited £30 via Boku and managed to get upto £1700. I withdrew the money on 12th June and as expected was asked for documents for verification. As I had a pay as you go phone I was unable to provide evidence of the phone number being mine so sent in a bank statement. After the 72hrs lead tome was told it would take another 15hrs. After the 15hrs it was rejected and was told need proof of number being mine, I explained I can’t and then they said they need to see my Boku account, at that time I didn’t know there was such thing but eventually I found it, so I emailed (as requested) the following documents, Passport, Driving Licence, Bank Statement, Bank Card and coot if Boku account, again had to wait 72hrs only to be told that I still need to submit my documents. (By this time it was 18th June, I contacted IBAS and they informed me to put a complaint in and ask for a final ruling on my ID. At that point I decided to resubmit my documents but this time by the site (Passport, Bank Statement and Boku Account). On 20th June got an email saying that need me to submit a copy of my driving licence as Passport did not meet criteria, so I submitted this on 20th June and again had to wait 72hrs. Got an email this morning (23rd June) stating that they need a picture of me holding my drivers licence, so I have submitted this and now have to wait yet another 72hrs. Please please avoid as it’s taken me nearly 2 weeks just for verification and they don’t accept passports. 

[TealBananaPeel]

I was planning to open an account there... Please keep us posted if you get your money. Wish you luck.

[David1978]

35 minutes ago, TealBananaPeel said:

I was planning to open an account there... Please keep us posted if you get your money. Wish you luck.

Yes I will do 

[Mentholdan]

2 hours ago, David1978 said:

I would advise everybody to stay away from Genesis Casino. I deposited £30 via Boku and managed to get upto £1700. I withdrew the money on 12th June and as expected was asked for documents for verification. As I had a pay as you go phone I was unable to provide evidence of the phone number being mine so sent in a bank statement. After the 72hrs lead tome was told it would take another 15hrs. After the 15hrs it was rejected and was told need proof of number being mine, I explained I can’t and then they said they need to see my Boku account, at that time I didn’t know there was such thing but eventually I found it, so I emailed (as requested) the following documents, Passport, Driving Licence, Bank Statement, Bank Card and coot if Boku account, again had to wait 72hrs only to be told that I still need to submit my documents. (By this time it was 18th June, I contacted IBAS and they informed me to put a complaint in and ask for a final ruling on my ID. At that point I decided to resubmit my documents but this time by the site (Passport, Bank Statement and Boku Account). On 20th June got an email saying that need me to submit a copy of my driving licence as Passport did not meet criteria, so I submitted this on 20th June and again had to wait 72hrs. Got an email this morning (23rd June) stating that they need a picture of me holding my drivers licence, so I have submitted this and now have to wait yet another 72hrs. Please please avoid as it’s taken me nearly 2 weeks just for verification and they don’t accept passports. 

Before you post on here you need to take a DNA test. 😜😜😜

[Mentholdan]

Just now, Mentholdan said:

Before you post on here you need to take a DNA test. 😜😜😜

Being serious though, I hope it all works out for you. Gl. 

[David1978]

5 minutes ago, Mentholdan said:

Before you post on here you need to take a DNA test. 😜😜😜

🤣🤣🤣🤣

[David1978]

4 minutes ago, Mentholdan said:

Being serious though, I hope it all works out for you. Gl. 

Thanks 👍

[Vautour]

good luck what a shocking story 👍

[David1978]

10 minutes ago, Vautour said:

good luck what a shocking story 👍

Thanks 

[TealBananaPeel]

It appears that UKGC revoked the casino license for all 12 brands they manage. - https://www.moveyourmoney.org.uk/2020/07/21/genesis-globals-license-from-ukgc-suspended-for-compliance-issues/

@David1978 did you manage to get your winnings bro?

[Stepandstop]

Happened to me years ago with casumo 

I learnt to verify your account before even depositing any funds 

Dream Vegas casino live chat told me NOT to send any documents until it suited them 🤮

[David1978]

On 7/21/2020 at 10:50 AM, TealBananaPeel said:

It appears that UKGC revoked the casino license for all 12 brands they manage. - https://www.moveyourmoney.org.uk/2020/07/21/genesis-globals-license-from-ukgc-suspended-for-compliance-issues/

@David1978 did you manage to get your winnings bro?

Thanks I got my money back eventually, I’m so glad that the UKGC is suspended their license 👍👍

[nostromo332]

Now that you have a picture taken of yourself that is a step in the right direction, I had similar experience, I had to copy all items in the same picture and then have all the signatures showing as well. It took a while. Best thing is to verify documents with a low credit win  first. A lot easier. Then once it's done, you can cash out easier and faster. 

People take note as soon as you open an account verify yourself before those big wins.