Dreamers Vegas

[mayfield4]

So i deposited £25 on Monday, it never showed in my balance, which was just 8p at the time. 

Waited and waited, finally got to chat to a live helper today, they said to email support at dreamvegas with copies of your bank statement proving the deposit, which i did.

I finally get a reply from them, saying it can take between 24-48 hours for deposits to clear, so please be patient. It was 5 fucking days ago. 

Worst most useless customer service ever, so my advice is steer clear and play somewhere else., They've trousered my £25 and can't get anywhere with help. 

Robbing bastards. 

[mayfield4]

So i replied..... "What sort of reply is that? It's taken over 5 days....At least pretend you've read the original email before sending ridiculous responses".  And i get this......   Janine (Dream VEGAS) Apr 18, 19:39 UTC Hi Damian, Thank you for contacting casino support. We would like to confirm receipt of your email. Kindly be advised that deposits can take up to 24-48 hours to reflect into the casino account. Should you require any further assistance, please do not hesitate to contact us via Live chat or email. Kind Regards, Casino Support

 

[mayfield4]

Update - after 8 days of online chat support telling me to email them, and the email support telling me to use online chat, i've astonishingly had my £25 paid back into my bank account. 

No apology, no notification, i noticed myself when i checked my bank account, otherwise i'd never have been informed. 

Have closed my account with dreamvegas and wouldn't recommend them whatsoever, their  customer service is abysmal.