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Seeking Help: Unfair €17,000 Withdrawal Rejection by BULLSBET CASINO Due to Alleged "Multiple Accounts" - Responsible Gaming - Stop and Step

Seeking Help: Unfair €17,000 Withdrawal Rejection by BULLSBET CASINO Due to Alleged "Multiple Accounts"


RealJ

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Hello Expects,

I’m seeking advice after a frustrating experience with Bullsbet.io Casino. I’ve been playing online casinos for years, and now it feels like this casino is avoiding paying my winnings.

Here’s the situation: I won €17,000 at Bullsbet.io, but my withdrawal was denied due to alleged “multiple accounts.” They referenced my IP, device details, and cookies, even though I’ve only used my private, contracted internet connection. I’m cautious about this issue after once being wrongly flagged by another casino while using public Wi-Fi. I’d played at Bullsbet.io for three months without issues until last week, when they started experiencing major system errors.

During that time, my wagering tracked at only 50%, some games wouldn’t load, and I even got locked out. I reported these problems, but with my bonus set to expire in 48 hours, I had to keep playing. A friend in the casino affiliate industry suspects Bullsbet.io may be using an in-house detection tool that often misidentifies users—especially those playing on iPhones, like me.

Casino Guru reviewed my complaint but quickly sided with Bullsbet.io, dismissing my case without providing substantial evidence, which feels one-sided. After reading similar complaints from other players, I’m wondering if Bullsbet.io might be using these accusations to avoid paying out winnings.

My Questions:

  • Does anyone know if Bullsbet.io uses third-party detection tools? It seems like they don’t, which is concerning.
  • How can I appeal this or get an external authority involved? Both Bullsbet.io and Casino Guru seem unwilling to help.
  • Can anyone in the industry reach out on my behalf? I’m willing to offer a success fee if it leads to a resolution.

After years of loyalty to online casinos, this situation is incredibly frustrating. Any advice or support would mean a lot, and I’d caution anyone considering Bullsbet.io.

Let’s push for fair play—thanks for reading!

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